We are committed to delivering high-quality products. If a candle arrives damaged or does not function as described, please email contact@fieaura.com with a description of the issue and accompanying images. You may be asked to return the candle(s), and upon assessment, we will process a replacement at no additional shipping cost.
The company currently does not have a refund policy.
I ordered 4 diffusers and this is one of my favorites.