Refund policy

At FIEAURA, we are committed to delivering high-quality products and ensuring complete customer satisfaction. In line with our core values and adherence to Sunnah, we offer FREE returns and exchanges with no questions asked. Even if you simply don’t like the scent, you can request a replacement or refund, ensuring a risk-free shopping experience.

If you receive an item that is damaged, defective, or not functioning as described, we will gladly accept returns or offer replacements. Please follow these steps:

  1. Contact us within 3 days of receiving your order by emailing contact@fieaura.com or WhatsApp us at +92 314 0687878.

  2. Provide a detailed description of the issue, along with clear images of the product.

  3. After reviewing your request, we will provide instructions for returning the item.

  4. Upon receiving and assessing the returned product, we will process a replacement at no additional shipping cost.

  5. For replacements, we offer free returns and exchanges. Our rider will pick up the item and deliver the new one. Please record and send us a video of the parcel being handed to the rider. Failure to provide this video may result in the cancellation of your replacement request.

Refund Policy

We also offer FREE refunds if you are not satisfied with the product. If you choose a refund instead of a replacement, please follow these guidelines:

  1. The product must be unused and returned in its original packaging.

  2. Refunds will be processed without any deductions, as per Sunnah. Our rider will pick up the product from you. Please ensure that you record and send us a video of the parcel being handed to the rider. Refunds will only be issued once we receive the product in its original condition. We are not responsible for any products that are stolen or misplaced during return shipping.

  3. Once the product is inspected and approved, the refund will be issued to your original payment method.

  4. Refund processing may take 2-3 business days.

Conditions for Returns & Refunds

  • Returns and refunds are only applicable for damaged, defective, or incorrect items, or if you simply don’t like the scent.

  • Returns due to a change of mind are accepted — no questions asked.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

For any further questions or concerns, feel free to contact us. We appreciate your trust in FIEAURA and strive to ensure a seamless experience for all our customers.

📩 Email: contact@fieaura.com
📞 WhatsApp Support: +92 314 0687878